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Your Purchase is Protected

5-Year Iron Door Warranty

Every IRON door sold by Vernazza Home is backed by our 5-Year Limited Warranty on materials and workmanship.

Vernazza Home 5-Year Limited Warranty

Vernazza Home guarantees that all iron doors sold through our showroom and website will be free from defects in materials and craftsmanship for five (5) years from the date of purchase. We stand behind the quality of every door we carry, and we are here to make it right if something is not up to standard.

What Is Covered

  • Structural integrity: Defects in the iron frame, welds, or door construction are covered for 5 years from purchase.
  • Powder coat finish: Factory-applied powder coat finishes are warranted against peeling, bubbling, or flaking due to manufacturing defect for 5 years.
  • Hardware: Handles, hinges, and locking mechanisms are covered against manufacturer defects for 5 years.
  • Insulated glass units (IGUs): Fogging or seal failure due to manufacturing defect is covered for 5 years.
  • Touch-up paint and replacement parts will be provided at no charge for valid warranty claims.

What Is Not Covered

We want to be upfront so there are no surprises. The following are not covered under this warranty:

  • Rust. Iron doors require routine maintenance. Surface rust that develops due to paint chips, scratches, or lack of upkeep is not a manufacturing defect and is not covered. Touch up exposed metal promptly — we include touch-up paint with every door for this reason.
  • Improper installation. Issues with door clearance, reveal, alignment, or operation that result from improper installation are not covered. We strongly recommend installation by a licensed door or general contractor. We are happy to refer you to trusted installers in the Atlanta area.
  • Glass damage from impact. Broken glass or cracked panes resulting from impact, accident, or mishandling after delivery are not covered. IGU seal failure from manufacturing is covered; physical glass damage is not.
  • Finish weathering. Gradual fading or weathering of the finish from sun exposure, weather, or normal outdoor aging is not covered. Annual maintenance waxing helps preserve your finish significantly.
  • Damage from misuse, chemicals, or modifications. Damage caused by abrasive cleaners, chemical exposure, over-spray, unauthorized modifications, or misuse is not covered.
  • Weather stripping. Weather stripping is a wear item and is not covered under this warranty, though replacement strips are available for purchase.
  • Acts of nature. Damage from flooding, hurricane, hail, or other acts of nature is not covered.

Important Terms

  • This warranty is non-transferable and applies to the original purchaser only.
  • The maximum liability under this warranty is limited to the original purchase price of the door.
  • Warranty coverage requires that the door has been installed correctly and maintained in accordance with our care guidelines.

How to File a Warranty Claim

Contact us within the 5-year warranty period with your order number and photos showing the issue. We will respond promptly and work with you to resolve it.

Touch-Ups at Installation — What to Expect

Iron doors are heavy, hand-crafted products that travel a distance to reach you. Minor paint chips or scuffs can occur during shipping, unboxing, or installation — this is normal and expected with iron doors and is not considered a manufacturing defect. Touch-up paint is included with every door for exactly this reason.

We strongly recommend inspecting your door with your installer at the time of delivery and touching up any exposed metal immediately using the included paint before the door is hung. Paint chips left unsealed — even small ones — can develop surface rust over time. A quick touch-up at install takes minutes and protects your door for years.

Bubbling or chipping around the lock area after installation is typically caused by improper installation techniques and is not covered under warranty. Please use a qualified installer.

Cold Weather Disclaimer

Iron and steel are thermally conductive materials. In regions that experience extreme cold temperatures — generally below 25°F — you may notice condensation forming on the interior surface of your door. This is a property of metal in cold climates and is not a manufacturing defect.

Additionally, like all metal products, iron doors expand and contract with temperature changes. You may notice slight seasonal changes in how your door operates — a door that swings freely in summer may feel slightly tighter in winter. This is normal and expected behavior, not a defect.

If you live in an area with significant temperature extremes (prolonged freezing winters), we recommend asking us about thermally broken door options, which feature a polymer barrier between the interior and exterior metal to reduce heat transfer and minimize condensation. Call us at 470-289-1898 to discuss the right door for your climate.

Condensation or operational changes due to temperature and climate are not covered under this warranty.

Door Care & Maintenance

Proper care protects your investment and keeps your warranty valid. Here is what we recommend:

  • Touch up chips and scratches immediately using the touch-up paint included with your door. Exposed metal will rust if left unsealed — don't wait.
  • Clean gently with mild soap and water. Never use abrasive pads, bleach, or harsh chemical cleaners.
  • Lubricate annually — apply a dry or silicone-based lubricant to hinges and the lock mechanism once a year.
  • Wax or seal the exterior once or twice a year to protect the finish and prevent moisture penetration, especially in Georgia's humid summers.
  • Inspect the weather stripping each season and replace if worn to maintain a proper seal.

Questions?

We are a small, locally owned showroom and we genuinely care about every customer. If your door is not performing the way it should, please call or come see us — we will make it right.

Required Installation & Maintenance for Iron Doors

The iron door warranty above is conditional on the following installation and maintenance requirements, which are consistent with industry standards from leading iron door manufacturers.

Qualifying Overhang Required

Iron doors must be installed under a qualifying overhang that protects the door from direct sun and water exposure. The overhang must extend at minimum the width of the door in both directions, with proper drip edge installed above the frame and a metal sill pan beneath, in accordance with local building code.

Iron doors not installed under a qualifying overhang are not covered for rust, finish damage, or related claims.

Cleaning Restrictions

Clean iron doors only with an iron-safe protectant spray. Do not use water, soap, household cleaners, abrasive pads, bleach, or chemical agents — these cause rust and dry out the powder coat finish. Cleaning with prohibited agents voids warranty coverage for finish-related claims.

Hinge Lubrication

Hinges must be lubricated at least once per year with a petroleum-based or silicone grease. Failure to lubricate annually may void warranty coverage for hardware-related claims.

Touch-Up Paint — Installer / Owner Responsibility

Minor touch-up of small scratches, chips, or surface scuffs during shipping, installation, or normal use is expected and is the responsibility of the installer or owner. Touch-up paint is provided with each door at no additional charge. The presence of minor touch-up needs does not constitute a manufacturing defect and is not a warrantable condition.

Coastal & Salt-Air Environments

Iron doors installed within 5 miles of saltwater coastline or in environments with regular salt-air exposure require more frequent cleaning and protective spray application (recommended weekly). Standard maintenance frequencies are not sufficient in coastal environments. Warranty coverage in coastal installations is conditional on demonstrating an appropriate maintenance schedule.

Additional Exclusions

In addition to the exclusions listed above, the iron door warranty does not cover:

  • Doors installed without a qualifying overhang
  • Damage caused by cleaning with water, soap, bleach, or chemical agents
  • Rust caused by lack of overhang protection or direct water spray from hoses, sprinklers, or pressure washers
  • Hardware failure caused by failure to lubricate hinges annually
  • Finish degradation in coastal environments where appropriate maintenance was not performed
  • Minor touch-up needs from shipping or installation (touch-up paint is provided)
Questions About Your Door?

We're Here to Help

Call us at 470-289-1898 or visit our showroom at 5414 New Peachtree Rd, Chamblee, GA 30341.

Contact Us

Wood Door Warranty

Wood doors purchased from Vernazza Home carry a 1-year limited warranty from the date of purchase against defects in materials and workmanship.

Qualifying Overhang Required

Like all wood door manufacturers, our wood door warranty is conditional on installation under a qualifying overhang that protects the door from direct weather exposure. The overhang must extend from the building a distance equal to at least one-half the height measured from the bottom of the door to the underside of the overhang.

Wood doors not installed under a qualifying overhang are not covered by this warranty.

Yearly Refinishing Required

Wood doors require routine refinishing to maintain warranty coverage. The original stain/seal must be reapplied at least once per year to protect the wood from moisture, UV exposure, and temperature fluctuations.

Wood doors that have not been refinished within the past 12 months are not covered by this warranty.

What's Covered

  • Manufacturing defects in materials or workmanship
  • Visible delamination of veneer panels
  • Excessive warping (in excess of 1/4 inch over a 7-foot panel)

What's NOT Covered

  • Doors installed without a qualifying overhang
  • Wood doors not refinished within the past 12 months
  • Damage from direct sun, rain, snow, or weather exposure
  • Doors not sealed/finished on all six sides (top, bottom, both faces, both edges) within 14 days of installation
  • Warping of 1/4 inch or less over a 7-foot panel (industry-acceptable tolerance)
  • Damage from improper installation, modifications, or alterations
  • Water damage, swelling, or rot from inadequate weather protection
  • Finish weathering, fading, or peeling
  • Doors in marine/coastal environments with direct salt-spray exposure
  • Normal wear and tear

Claim Process

To submit a wood door warranty claim, contact Vernazza Home within the 1-year warranty period with your order number, photographs of the issue, and photographs documenting the installed overhang dimensions.